Help with Viamente

Write to us through the contact form. It works without an account. We read every message and reply by email.

If you are signed in, open Help in the app instead: your message reaches us with your account attached, which makes it faster to sort out. The same place has Report a bug, which sends us what you were looking at.

Viamente has no passwords. Sign in with Apple, with Google, or with your email address: we send a link and a six-digit code, and either one signs you in. If the email does not arrive, check the spam folder and that the address is the one you signed up with. A code is valid for a short time; ask for a new one if it has expired.

Your membership, its renewal date and where it was bought are shown under Account, in the Membership section. Where you manage it depends on where you bought it:

• Bought on viamente.ai: choose Manage membership on the Account page to change the payment method or cancel.
• Bought in the iPhone app: manage or cancel it in your Apple Account (Settings, your name, Subscriptions). Apple handles billing and refunds for these purchases; to ask for a refund, use reportaproblem.apple.com. If your membership does not show up in the app, open Account, then Membership, and choose Restore purchases.
• Bought in the Android app: manage or cancel it in the Play Store (your profile, Payments and subscriptions, Subscriptions), or choose Manage in Google Play on the Account page. Google Play handles billing and refunds for these purchases. If your membership does not show up in the app, open Account, then Membership, and choose Restore purchases.

Cancelling stops the next renewal. You keep the membership until the end of the period you paid for, and your journeys and travelers stay in your account. The full terms are in section 7 of our terms of service.

Flights and stays booked through Viamente are confirmed by the airline, the hotel, or the booking platform named in your confirmation email. For a change or a cancellation, start from the booking in your journey; if something is urgent or has gone wrong, contact us and include the booking reference.

You can delete your account yourself. Open Account, scroll to the bottom, and choose Delete account. We first email you a complete record of your journeys and reservations, then a separate six-digit code that confirms the deletion. If you cannot sign in, ask us through the contact form.

Deleting your account does not cancel external reservations, and it does not cancel a membership bought in the App Store: cancel that in your Apple Account first. A membership bought on viamente.ai or in Google Play ends with the account. What is erased and what must be kept is described in our privacy policy.

Viamente is made by Lygge Studios ApS
Montagehalsvej 3, 1th
2500 Valby, Denmark