Terms of service

By creating a Viamente account or otherwise using the service, you agree to these terms and to our privacy policy. If you don't agree, don't use the service.

Viamente is an AI travel assistant operated by Lygge Studios from Copenhagen, Denmark. It is under active development; features may change, break, or be removed.

You are responsible for keeping access to your sign-in method — the email inbox tied to your account, and, if you connect one, your Google account. One account per person. You must be at least 16 years old to use Viamente.

You own everything you put into Viamente — your plans, your conversations with the travel assistant, and the preferences we infer from them. By using the service you grant Lygge Studios a limited, worldwide, royalty-free license to store, transmit, and display that content solely for the purpose of providing the service to you. We never sell your content and we never use it to train AI models.

You agree not to:

• upload content that is illegal under Danish or EU law, or that infringes someone else's rights;
• attempt to access, probe, or interfere with other users' accounts, data, or the service's infrastructure;
• reverse-engineer the service or its APIs except as permitted by mandatory law.

Viamente's travel assistant generates trip suggestions, itineraries, and other content using a large language model. These outputs can be wrong, incomplete, or out of date. Treat them as a starting point — not as professional travel, medical, legal, immigration, or visa advice. Always verify operating hours, visa requirements, transport timetables, and safety information with primary sources before booking or travelling.

Viamente offers monthly and annual Navigator memberships alongside the free tier. The current tiers, their prices, and what each includes are published on the pricing section of our website and on your account page. Prices on the website are in euros and include VAT. In the Viamente app for iPhone, memberships are sold through Apple's App Store, and in the Viamente app for Android through Google Play, at the price the store shows you before you buy; that price is set for your country and currency and can differ from the price on the website.

Renewal. A paid membership runs for the month or year selected at checkout and renews automatically at the end of each period until you cancel. Your renewal date and the price you pay are always visible on your account page. Payments on the website are processed by Stripe, and payments in the iPhone app by Apple through your Apple Account, and payments in the Android app by Google Play through your Google account; we never see or store your card details. An account can hold one paid membership at a time, bought in one place.

Compass and Navigator include unlimited journeys, traveler profiles and collaboration. Cancelling a membership does not remove your saved plans or travelers.

Price changes. The price you subscribed at is honored for as long as your membership stays active, even if the published price changes. If your renewal price ever needs to change, we will tell you before the renewal so you can cancel first.

Cancellation. You can cancel at any time via "Manage membership" on your account page, which opens the Stripe billing portal. Cancellation takes effect at the end of the paid period — you keep the paid tier's features until then, and no further payments are taken. We do not refund partial periods beyond your statutory rights.

Memberships bought in the App Store. A membership bought in the iPhone app renews through Apple until you cancel it in your Apple Account settings (Settings, your name, Subscriptions), at least 24 hours before the current period ends. We cannot cancel it for you, change its payment method, or refund it: Apple handles billing and refunds for App Store purchases under its own terms, and refund requests go to Apple. You can switch between the monthly and the annual membership in the same place.

Memberships bought in Google Play. A membership bought in the Android app renews through Google Play until you cancel it in the Play Store (your profile, Payments and subscriptions, Subscriptions), or with "Manage in Google Play" on your account page. Google Play handles billing and the payment method for these purchases under its own terms, and refund requests go to Google Play. To change between the monthly and the annual membership, use the same place.

Right of withdrawal. As a consumer in the EU you have a statutory right to withdraw from a purchase of digital services within 14 days. By activating a paid membership you expressly consent to us providing the service immediately, and you acknowledge that you lose the right of withdrawal once you start using the paid features. If you have not used your paid membership, you can request a refund within 14 days of purchase through our contact form; once the paid features have been used, the membership has been performed and we can no longer offer that refund. For a membership bought in the App Store, a withdrawal or refund request is made to Apple; for one bought in Google Play, to Google Play.

We aim for the service to be available, but during the early-access period there is no service-level agreement. Maintenance windows, outages, and breaking changes may occur without prior notice.

Either you or we can end the relationship at any time. You can delete your account from the Account page through the three-step confirmation flow: request a complete deletion and reservation record by email, confirm that record, then enter the separately emailed six-digit code. You can use our contact form if the self-service flow is unavailable. On termination we delete your data per the privacy policy. Account deletion ends a paid membership bought on the website or in Google Play immediately and does not itself cancel external hotel or flight reservations. It does not cancel a membership bought in the App Store: cancel that in your Apple Account settings first, or Apple keeps charging for it.

The service is provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by Danish law, Lygge Studios is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill.

These terms are governed by the laws of Denmark. Any dispute that cannot be resolved informally will be brought before the competent courts of Copenhagen.

We may update these terms as the product matures. If we make a material change, we will surface it in the cookie / notice banner on your next visit.

If you downloaded the Viamente app from Apple's App Store, these additional terms apply to your use of that app:

• These terms are between you and Lygge Studios ApS only, not with Apple. Lygge Studios, not Apple, is solely responsible for the app and its content.
• You may use the app on Apple-branded devices that you own or control, as permitted by the usage rules in the App Store's terms of service.
• Apple has no obligation to provide maintenance or support for the app. Support is provided by us; see viamente.ai/support.
• If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Lygge Studios, not Apple, is responsible for addressing claims about the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, claims under consumer protection or privacy law, and claims that the app infringes a third party's intellectual property rights.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the app, for example your mobile data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you as a third-party beneficiary.

Lygge Studios ApS
Montagehalsvej 3, 1th
2500 Valby, Denmark
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